![]() ![]() Instead, they bridge will show who is being called when a call comes in. Also, bridge appearances will not show as buttons. Note that the buttons may not be in the same order as your Avaya phone at the office. To see your feature buttons, click on the dial pad. You are now logged in and can make and receive calls. You may get a message about video calling – just uncheck the box so you don’t get the warning again. It will also show where you will make and receive calls. ![]() Your extension and password should be there. You will now be presented with a login screen. Then click Finish.Ĭommunicator will shut down. For a home worker, they may wish to specify your home or cell number here. Last, enter information about emergency number handling – this allows your location to be identified if you call emergency services from Communicator. Other numbers – you entered in the previous step. This Computer – You will use your PC with a headset to make and receive calls. You normally will select “This Computer”.ĭesk Phone – Communicator will control the Avaya phone on your desk. Next, you will be asked where you generally wish to make and receive calls. You can skip this step if you are using VPN or SBC. These numbers are used if you wish to enable telecommuter mode. For a simple deployment, just leave “Telephony Setup” checked and click next.Įnter your extension number, extension password, and click “Add” to enter the IP address of your Communication Manager.Ĭlick next and you be asked to add phones. The first time you run the software you will be asked several questions. Most users will not use this service and you may have some issues with Office applications if you leave it on.Īfter that, click next through the install program and click finish. Select the language you wish to use and accept the EULA. You may need administrative access to install this on your computer. Unzip the file and run the “Avaya one-x Communicator Suite.exe”. Configuring for h.323 Protocolįirst off, download the latest release of software here. I will focus on h.323 first, and then add on some additional configuration you need for SIP. If you don’t have an Avaya SBC, you can always connect your PC via VPN and use SIP or h.323 protocol. Communicator can be installed quickly and supports h.323 and SIP protocols.įor users that have a SIP infrastructure, Communicator can be used via an SBC remote worker configuration to give access to users from anywhere. I got many requests for a quick install guide for One-X Communicator. How to deploy SonicWall NSv 6.Many customers I have worked with over the past two weeks were getting call center staff up with Avaya’s One-X Agent and Agent for Desktop due to the need to have people working at home. ![]() If you do not have a account create one for free! Please have your SonicWall serial number available to create a new support case. By phone: please use our toll-free number at 1-88. Once logged in select Resources & Support | Support | Create Case.Ģ. There are two ways to contact technical support:ġ. Understanding and Troubleshooting Common Log Errors Regarding VPN Policies and GVC. NOTE: IKE phase 1 and 2 settings have to match settings made on GroupVPNĪfter completing the settings, test the connection. TIP: I f PFS is disabled on Group VPN set this to "None" > IKE ID type = IPV4_ADDR (or "FQDN" if FQDN was used before - see Gateway address value under VPN Config. > Pre-Shared Key (PSK) = type in Preshared Key set on the SonicWall for Group VPN > IKE ID (Group name) = GroupVPN (skip the "WAN" and space) > User Password = set the Password configured for the Avaya user in SonicWall > VPN user = set the Username configured for VPN access for Avaya in SonicWall TIP: If user authentication is disabled on the GroupVPN (not recommended), set this to "PSK" > Gateway Address = SonicWall Public IP (or FQDN if IP is dynamic) TIP: If you are on 6.5.4 firmware and above, please remember to enable the GroupVPN on the WAN interface under Manage | Network | Interfaces - edit the desired WAN Interface, under the Advanced Tab select To enable IKE Mode Configuration, please follow KB: To configure WAN Group VPN, please follow KB.On the SonicWall, configure WAN Group VPN and enable IKE Mode Configuration: This article explains how to configure WAN Group VPN for use with Avaya IP Phones VPN. Copy URL The link has been copied to clipboard. ![]()
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